Frequently Asked Questions
MVP Athletic Supplies has highly-trained staff who specialize in customer service. If you don't find the answer you're looking for here, Contact Us for more information.
- Can I place an order over the phone?
- Do you offer discounts to associations?
- How can I track an order that I have placed?
- How do I choose a glove?
- How do I know what size to order?
- What Equipment do I Need for Football?
- What Equipment do I Need for Softball and Baseball?
- What is the warranty procedure?
- What is your return policy?
- What is your shipping policy?
Can I place an order over the phone?
Certainly! If you have any questions about the products or require further information you can always call one of our salespeople at 1-800-910-1012, Monday to Friday from 10 am to 6 pm (Pacific Standard Time). In order to serve you better, please have product name and item number on hand when you call.
Do you offer discounts to associations?
MVP offers discounts to associations, teams, schools, corporate and government buyers on a wide variety of products when purchased in volume. Please contact our sales team at 1 800 910-1012 for complete details.
How can I track an order that I have placed?
You can contact us by email at customerservice@mvpathleticsupplies.com or by telephone at 1-800-910-1012. Please include your full name and Order ID number. We will then be able to provide you with the tracking information.
How do I choose a glove?
At MVP Athletic Supplies, we have an impressive selection of top-quality gloves and mitts that will help you reach you maximum potential on the field. When buying a glove, the most important thing to look for is fit. The type of glove you purchase will also depend on your position and level of play.
How to choose your glove by position:
Catchers
- Heavier padding than other gloves to provide more hand protection from the ball
- Reinforced to withstand heavy use throughout the game
First Base
- Also referred to as a Trapper
- Resembles a catcher’s mitt but with less padding
- They have a shallow pocket to quickly retrieve the ball from the glove
Infield / Pitchers
- Generally a smaller glove - Baseball (11.5" - 12.25") and Softball (12" - 12.5")
- Second base would use a smaller glove
- Shortstop would use a medium size glove
- Third base would use a larger glove
Outfield
- Generally a larger glove - Baseball (12.5" - 13") and Softball (12.5" and larger)
- A deeper pocket to catch fly balls
- A longer length gives as much reach as possible
Women's Gloves
- Women’s specific models will usually have smaller wrist openings and finger stalls than regular adult gloves.
Youth Gloves
- Youth gloves are smaller to help them maintain control. Resist the urge to buy a larger glove than the child can use.
- 5 - 7 years old (generally 9 - 10" youth glove)
- 7 - 9 years old (10 - 11" youth glove)
- 9 - 12 years old (11 - 11.5" youth glove)
How do I know what size to order?
Most of the clothing items in the shopping cart will have a PDF attached. If you open this up, you will see a size chart for that particular brand. If you are still concerned, please feel free to call us at 1.800.910.1012.
What Equipment do I Need for Football?
Most football teams provide players with helmets and protective padding, or you may prefer to purchase your own. We endorse the following additional equipment for maximum performance and safety:
Protective Gear
- Football protective gear includes helmets, protective padding, girdles, jock straps, mouth guards and more. MVP Athletic Supplies has a variety of protective equipment to add to your staples. Browse our catalogue for more information on how you can stay safe while you play.
Gloves
- Football gloves provide maximum grip and ball control. MVP Athletic Supplies has specific gloves depending on your position and age. We carry top brands such as Nike, Reebok, Cutters, Schutt and Under Armour.
Football Cleats
- Football cleats provide the necessary traction and comfort you need for grass and turf. MVP Athletic Supplies has an appropriate shoe for your level. We sell top-performance molded and detachable cleats.
Football Uniforms
- MVP Athletics is your choice for premier uniforms at smart prices. We offer a full-range of customizable jerseys and pants.
What Equipment do I Need for Softball and Baseball?
Whether you're an amateur or a professional, we have the mainstays for your game. Here is some information on the basic equipment to get you started:
Softball and Baseball Bats
- A high-performance bat is essential for every player. MVP Athletic Supplies carries brand name bats for each sport and level of play. Quality softball and baseball bats are made from either wood, metal or composite materials.
- Wood bats are durable and used by professional baseball players; they are traditionally made of ash, but maple and bamboo bats have recently become popular.
- Metal bats, usually made of aluminum, are lighter and allow players to swing faster.
- Composite bats provide increased performance and durability. Multi-layer construction absorbs shock and increases the ‘sweet-spot.’
Softball and Baseball Gloves
- The first step for finding a softball or baseball glove is to consider your game. Softball gloves are designed to catch larger balls than baseball gloves. Your position is important too. Outfielders will generally want a larger glove with deep pockets to catch out-of-the-air balls. Infielders use smaller gloves to accommodate quick throws. MVP Athletic Supplies has a variety of glove sizes, ranging from 9” to 14”.
- Next consider material. Good quality full-grain leather gloves are timeless. We stock a great selection of full-grain leather gloves from names like Mizuno, Louisville, Rawlings, Nokona, and Glovesmith.
- The last point to consider is glove design. Close-back and open-back designs provide different levels of support. Close-back gloves have a closed space between the knuckles. They provide increased support and are easier to catch with. Conversely, open-back gloves are more flexible and offer increased mobility.
Apparel
- MVP Athletic Supplies has all the apparel your team needs on and off the field! We carry high-performance uniforms, athletic apparel, protective gear and accessories. Batting helmets, gloves, and shoes are recommended and may be mandatory for your league.
What is the warranty procedure?
An original receipt is required by all manufacturers for warranty issues. Please retain your original receipt and invoice for this purpose.
Most bat warranties are direct with the manufacturer. Please have your original receipt ready when you phone the manufacturer's customer service number listed below:
Easton Sports Canada 1-866-732-7866
Wilson (Demarini) Canada 1-800-267-7506
Combat Canada 1-866-904-2287
Anderson Bat Co. 1-888-777-4487
For all other warranties, please contact us at 1-800-910-1012 for further instruction.
What is your return policy?
You can either exchange the merchandise or return for a refund. All we ask is that you return the product in the condition that you received it, within 30 days. Do not remove the plastic wrapper from new bats, as we cannot accept any bat returns without the wrapper.
All returned goods must have a return authorization number. Simply contact us at 1-800-910-1012 to receive your RA #, prior to shipping the items back to us. Please include a copy of the invoice or a note with the name of the account and invoice number in the return package. All shipping charges are the responsibility of the customer.
What is your shipping policy?
Normal delivery
- We usually ship Expedited Post within 24 hours of receiving your order. Normal delivery time is an additional 2 to 12 days, depending on where you live
- Oversized or overweight items may be subject to additional shipping fees. If this is the case, you will be contacted with a quote.
- Applicable shipping fee for orders destined within Canada will be calculated as follows:
- Up to $300.00 - $10.00 freight
- Between $300.01 and $600.00 - $18.00
- Between $600.01 and $1,000.00 - $26.00
- Over $1,000.01 - $32.00
Express delivery
- Express delivery is available at an extra cost. Since no one carrier serves all locations in Canada, please contact us and we will obtain both costs and delivery times to your location.
- Please note that we must receive express orders by 10am PST, Monday to Friday to ship the same day.
At this time we are only able to process orders shipping to a Canadian address over the website. If you are outside of Canada and wish to purchase product from our website, please contact us via e-mail to customerservice@mvpathleticsupplies.com and we will try to accommodate your request or put you in touch with someone who can.
