Returns and Warranties

What is your return policy?

You can either exchange the merchandise or return for a refund. All we ask is that you return the product in the condition that you received it, within 30 days. Do not remove the plastic wrapper from new bats, as we cannot accept any bat returns without the wrapper.

All returned goods must have a return authorization number. Simply contact us at 1.800.910.1012 to receive your RA #, prior to shipping the items back to us. Please include a copy of your invoice/order in the return package. All shipping charges will be the responsibility of the customer.

What is your warranty procedure?

An original receipt is required by all manufacturers for warranty issues. Please retain your original invoice/order for this purpose.

Please contact us at 1.800.910.1012 to obtain an RA number and further instruction prior to shipping the item back to us.

Bat Warranties:

Please review the warranty card that comes with your new bat, as some manufacturers require that you to keep the 'hologram' or 'serial #' sticker, along with your proof of purchase.

Bats purchased from MVP Athletic Supplies Ltd. with obvious defects may be returned to the store within the time limit specified on the warranty card.  The warranty covers breaking, cracking or denting from normal field usage.  The warranty does not cover bats that have been used in commercial batting cages.

Hitting metal cleats, rocks or anything other than a ball will void the warranty.  Paint chips and scratch marks will not be covered under the warranty due to rocks and other debris on the playing surface.  MVP will not cover bats that have been abused, altered in any way, or mistreated.  

MVP will not cover performance related issues under warranty. These will need to be dealt directly with the manufacturer at the consumer's expense.  

Maple and Ash Wood bats do not come with a warranty (unless specified).  Composite and Bamboo bats may have a warranty, please see the card or sticker attached to your bat. 

All warranty replacements are from the 'original' date of purchase (not the replacement date). Some are one-time replacement only, please check the warranty card.

Please note that if a bat is purchased on clearance and there are no replacements available, you will receive the dollar value of the purchased bat towards a replacement bat.

Please contact us at 1.800.910.1012 to obtain an RA number and further instruction prior to shipping the item back to us.

Buy online quickly and easily from MVP Athletic Supplies—we ship anywhere across Canada.

If you have any additional questions about our products or services, please contact MVP Athletic Supplies today.

Contact MVP Athletic Supplies

Contact MVP Athletic Supplies today to discuss your team's athletic supplies requirements.